Users with smartcard

Here you will find, as a user in possession of a smartcard, helpful information and help articles on using your FED-LOGIN via different login methods.

Error message «unknown identity»
The FED-LOGIN account is automatically generated within eIAM based on data provided by the Confederation and the cantons. Errors may occur during data provisioning. This may lead to the error message «unknown identity». Here you will find detailed explanations on how to proceed.
Identity management

Use of FED-LOGIN
Please note that within the federal network you are usually logged in automatically via the login method «Active Directory Single Sign-On (Kerberos)» with FED-LOGIN. In this case, no selection of login methods is displayed, as authentication via smartcard has already been performed beforehand on your workstation.

There are two exceptions to this rule:

  1. The application requires a higher authentication level than can be achieved with Kerberos authentication.
  2. You have disabled automatic login via a cookie on the Autologon cookie page.[:o:]

    In both cases, all FED-LOGIN login methods are available to you.


Using FED-LOGIN with smartcard
Using FED-LOGIN with smartcard is only required in the following cases:

  1. Access from the Internet without previously registering an alternative FED-LOGIN login method. In this case, the smartcard remains the only option.
  2. The application requires a high authentication level that can only be achieved using a smartcard.[:o:]

Using FED-LOGIN without using a smartcard
You have a smartcard and would like to use your FED-LOGIN outside the federal network with any device without using the smartcard?
FED-LOGIN without smartcard (for smartcard holders)

Using FED-LOGIN with Access App
FED-LOGIN - Register the Access App
FED-LOGIN - Removing an Access App account

General information about the Access App
FED-LOGIN Access app Help & Impressum
FED-LOGIN Access Systèmes d’exploitation et exigences techniques


Using FED-LOGIN with security key (FIDO2)
FED-LOGIN - Register a security key (FIDO2)
FED-LOGIN - Remove security key (FIDO2)