FED-LOGIN «totally smartcardless» Recovery

As long as you have at least one functioning FED-LOGIN login method, you can manage your login methods at any time via the eIAM MyAccount Self-Service portal. The recovery process described below is not required in this case.

If your only registered login method has been lost or no longer works, you can restore access to your FED-LOGIN account with «totally smartcardless» in self-service as follows.

Recovery Process

  1. Open the Recovery page
    In your web browser, access the «Onboarding & Recovery totally smartcardless» service at .

    If you work in non-productive operating environments, please note the following:
    ×

    • AGOV: You can use the same verified AGOV login across all operating environments.

    • FED-LOGIN: However, separate, independent FED-LOGIN accounts exist for the non-productive operating environments «Acceptance» and «Reference». To manage your FED-LOGIN accounts in these operating environments, please use the following «Onboarding & Recovery totally Smartcardless» service links:
      • Acceptance:
      • Reference:


  2. Log in with AGOV
    1. Log in with your verified AGOV account.

    2. Specify FED-LOGIN account
      Enter the email address of your FED-LOGIN account.

    3. Confirm FED-LOGIN account
      Follow the displayed steps to confirm that the specified FED-LOGIN account belongs to you.
      Which account data is cross-referenced?
      ×

      Your verified personal data from AGOV will be compared with your personal data stored in the Federal Administration.
      • If an AHV number is stored both in AGOV and in the personnel system of the Federal Administration, the check is carried out via date of birth and AHV number.
      • If the AHV number is not stored either in AGOV or in the personnel system of the Federal Administration, the check is carried out via date of birth, first name(s), and last name.
      In the event of an insufficient match, an error message will be displayed and an email containing information about the test result will be sent to your FED-LOGIN email address. Read the help article about this: Error identifying your FED-LOGIN account

      Upon successful verification, you will be forwarded to the Self-Service Portal «eIAM MyAccount».


  3. Register login method in eIAM MyAccount.
    In eIAM MyAccount, open the «Login & Security» tab.

    There you can register one or more of the following login methods:
    (Remove login methods that are no longer used. For further information, please refer to the corresponding instructions.)

    You want to register the FED-LOGIN Access App ▼
    ×

    1. Select the FED-LOGIN Access App and click Next


    2. Using the device on which you want to install the FED-LOGIN Access App, scan the displayed QR code corresponding to your operating system. Or download the Access App via the appropriate Apple & Google App Store.

      When the installation of the app on your mobile device is complete, click Next.


    3. Open the FED-LOGIN app on your mobile device. Press scan QR code in the app. If asked by your device's operating system whether you allow the app to access the camera, you must allow it. Move your device's camera over the QR code.

      You will now be prompted in the FED-LOGIN Access App to choose an authentication method. This authentication method protects the app from being used by unauthorized persons. It ensures that only you as the authorized owner of this device can use the app for logins.

      Select the desired authentication method on your mobile device:

      • PIN authentication - Set a PIN (this PIN is independent of your device PIN).
      • Face ID / Touch ID - This biometric-based method is recommended as it is convenient and secure at the same time. If it cannot be used later during a login, the app will request the entry of the device PIN.


    4. After successful registration of the FED-LOGIN Access App, a confirmation message appears.


    Important note:
    If you no longer have a login factor for your FED-Login account, e.g., due to loss or defect, you will lose all FED-LOGIN access and will have to go through the complex "totally smartcardless - Recovery" process. Avoid this situation by additionally registering one or more mobile devices with the AGOV access App or another security key (FIDO2) in your FED-Login account via the eIAM MyAccount Self-Service Portal.

    You want to register a security key (FIDO2) ▼
    ×


    1. Select the security key (FIDO2) and click Next.


    2. Give the security key you want to register a name (for later key management) and click Next.


    3. Please read the notes.

      Then click Start and follow the instructions in the registration window to register your security key.


    4. After successful registration of the security key, a confirmation message appears.


    Important note:
    If you no longer have a login factor for your FED-Login account, e.g., due to loss or defect, you will lose all FED-LOGIN access and will have to go through the complex "totally smartcardless - Recovery" process. Avoid this situation by additionally registering one or more mobile devices with the AGOV access App or another security key (FIDO2) in your FED-Login account via the eIAM MyAccount Self-Service Portal.



  4. After successful registration, you can use the new login method for FED-LOGIN.
    This allows you in particular to:
    • access applications with higher security requirements
    • log in using smartphones and tablets


Note on session duration:
For security reasons, your session in eIAM MyAccount will end automatically after a prolonged period of inactivity. In this case, restart the process by calling up the «Onboarding & Recovery totally Smartcardless» service (step 1) again via the following address: .