Instructions: FED-LOGIN - Removing an Access App account

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FED-LOGIN Access
The proper remove of a FED-LOGIN access app account should, wherever possible, always be performed on the mobile device on which the access app is installed. This will cause both the account in the access app on the mobile device and the registration of the access app in the eIAM MyAccount to be removed. If you are unable to remove the account using this method because you no longer have access to this access app or the mobile device, you can of course remove the account at any time in MyAccount. This procedure is described in more detail below.


Removing the FED-LOGIN access app account connection via the mobile device

  1. Open the FED-LOGIN access app on your mobile device and click on the cogwheel symbol at top right (Settings).
    Start screen of the FED-LOGIN Access app with a note indicating that the settings can be customised using the gear icon in the top right.
    Note on settings.


  2. Select the account you want to remove.
    Start screen of the FEF-LOGIN Access app with a note on where the app settings are selected.
    Account selection


  3. Click on the button Remove Account.

    A pop-up window will appear, in which you have to confirm the removal of the account by means of verification (Face ID/Touch ID or PIN)

    Link to instructions: FED-LOGIN - Removing an Access App account
    Removing an Access App account


  4. Your FED-LOGIN access app account has been removed.

    If you have registered the FED-LOGIN access app on other mobile devices, you can of course continue to use it. This procedure merely removes the account in this access app on this device.


Removing the FED-LOGIN Access App account in MyAccount

Removing the FED-LOGIN Access App account via MyAccount should only be done if this is no longer possible via the Access App. For example, if you no longer have possession of the mobile device, if it is defective, or if the app was deleted from the device without the account being removed beforehand.

  1. Log in to MyAccount using FED-LOGIN. You will be automatically redirected to the “Home” start page. Navigate to the Login & Security tab.


  2. In the Login & Security tab, you will find the FED-LOGIN Access App tile. If you have registered the Access App on multiple mobile devices, select the relevant device and click Remove.
    Click on the image to enlarge


  3. Now click the Remove anyway button.


  4. Click Continue. For security reasons, removing the account requires logging in again with your smartcard.


  5. Confirm the permanent deletion of the FED-LOGIN Access App account by clicking Remove.


  6. Your FED-LOGIN Access App account has now been removed.


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