AGOV for the Federal Administration

Verified AGOV login with mandatory entry of the AHV number

for REF/ABN/PROD

Purpose of the verified AGOV login

Some online services of the Federal Administration require a verified AGOV login. This involves a clear verification of the user's identity.

Identity verification is carried out using the ID/passport verification online process, without live interaction with an agent, based on an official identity document (identity card or passport). Once successfully completed, the verification remains valid for five years.

This video shows how to verify your identity online using a smartphone or tablet.

: This video shows how to verify your identity online using a smartphone or tablet.

Requirements for online ID/password verification

An AGOV login
Smartphone or physical security key (FIDO2) with which you registered your AGOV login. If you have not yet registered an AGOV login, you will need one of these devices to register your AGOV login, which will be verified after registration.
Valid identity card or passport in accordance with IDnow: Country list
Device with camera, microphone and internet*
Quiet environment with good lighting conditions
Means of payment (or ‘voucher code’ issued by an administrative unit of the Federal Administration). Costs CHF 14.50 (incl. VAT).
Your 13-digit AHV insurance number, which can usually be found on your health insurance card.

* Internet It is recommended that you do not carry out video identification via VPN connections or from networks that severely restrict network communication (e.g. networks of companies or offices such as the federal administration network). This can prevent communication from taking place, particularly when accessing the microphone and camera from the web browser.

Online ID/passport verification process

AGOV login or registration with AGOV
- You can start the verification process (prior re-registration if necessary) for your AGOV login in your web browser at the following link:
- Video identification – verification with AHV number
Start the online ID/passport verification (including selection of payment method or voucher code. You will receive the payment receipt by email)
Scan your ID document (ID card or passport)
Record a selfie video
Enter your AHV number
Subsequent verification of the information by an agent (up to 24 hours)
Email notification of the result (positive or negative)

Important information
If the ID/passport verification is rejected online, the verification process must be restarted. Additional costs may be incurred for a new verification. Repeating the process without private payment is only possible if a new voucher code is provided by a federal administration unit.

FAQ – Verified AGOV login (ID/passport verification online)

What is a verified AGOV login? ▼

A verified AGOV account confirms that your identity has been verified. Within the eIAM framework, identity verification is carried out through the ID/passport verification online process using a valid identity document (identity card or passport).

How does ID/pass verification online work? ▼

You capture your identity document (ID card or passport) and record a short selfie video. The data is then reviewed. The verification may take up to 24 hours. Once completed, you will receive an email with the result.

Do I need a live agent for verification? ▼

No. ID/pass verification online is carried out without live interaction with an agent.

What does a verified AGOV login without AHV number mean? ▼

This means that your identity has been verified using an identity document. Your name, date of birth, gender and nationality are verified. The AHV number is not stored. This level of verification is sufficient for many online services of the Federal Administration.

What does a verified AGOV login with AHV number mean? ▼

This means that, in addition to identity verification, your AHV number has also been verified. This level of verification is required for online services with higher legal or security requirements.

Do I need to complete another ID/pass verification online to verify my AHV number afterwards? ▼

No. If you already have a verified AGOV account and later want to verify your AHV number in AGOV, you do not need to complete another ID/pass verification online. You can verify your AHV number afterwards using the following link:
Start verification

Is the AHV number mandatory? ▼

No. The AHV number is optional and only required if an online service demands higher legal or security requirements.

Which identity documents are accepted? ▼

Official identity cards and passports according to the IDnow country list Country list

are accepted. Residence permits, driving licences, SwissPass and student IDs are not accepted.

What is a voucher code? ▼

A voucher code can be issued by a Federal Administration unit and allows you to perform ID/pass verification online without private payment.

Please note that in step 2 of the verification process, you must select the option «I have a voucher code».

: Link for possible voucher entry

What happens in case of rejection? ▼

If the verification is rejected, the process must be restarted. Additional costs may apply unless a new voucher code is provided.

Where can I get help? ▼

Further support is available via AGOV Help or by submitting an AGOV self-service ticket. AGOV help