Error identifying your FED-LOGIN account

If the message «Error identifying your FED-LOGIN account» is displayed after entering the email address of your FED-LOGIN account, this can have several reasons.

For security reasons, the online process does not display why access to the FED-LOGIN account was rejected. The reason is sent to the email address linked to the FED-LOGIN account. Therefore, check your email inbox.

  • The entered email address does not belong to your FED-LOGIN account
    • Check and correct the email address. Then start the process again.
  • Your FED-LOGIN account is linked to a smartcard
    • «totally smartcardless» is exclusively available to employees of the Federal Administration who are not equipped with a smartcard.
    • Check the inbox of your Federal Administration email account. For data protection reasons, the online process does not disclose whether a FED-LOGIN account exists. Information regarding the rejection is sent to the email address linked to the FED-LOGIN account.
  • The FED-LOGIN account does not belong to an employee of the Federal Administration
    • «totally smartcardless» is exclusively available to employees of the Federal Administration who are not equipped with a smartcard.
  • The personal data in AGOV and FED-LOGIN do not match sufficiently
    • The personal data used for verification in your AGOV account and your FED-LOGIN account differ too much from each other.
    • Check the inbox of your Federal Administration email account. For data protection reasons, the personal data of your FED-LOGIN account is not displayed during the online process. Information regarding the identified discrepancies will be sent to the email address of your FED-LOGIN account that you specified during the process.

      Then proceed as follows:

      1. Check the data of your FED-LOGIN account in eIAM MyAccount :
      2. Check the data of your AGOV account in AGOV me
      3. Compare the personal data displayed in AGOV me and eIAM MyAccount.
      4. Contact your HR department if corrections are required.
      5. Restart the setup of FED-LOGIN «totally smartcardless» after your HR department has corrected the data.