Use of AGOV in the service manager when switching from CH-LOGIN to AGOV-Login
while keeping the same email address

Initial situation

When using AGOV in the service manager, you will be guided through a transition process the first time you use your AGOV login. Please read the information on the service manager’s page (external link to ) regarding V-Login or initial registration.

Important – please also note the following particularity:
If you already have a CH-LOGIN from the Federal Administration with your email address, follow the steps in the instructions below. If you have a CH-LOGIN with a different email address or do not have one, please follow the following instruction: Use of AGOV in the service manager when switching from CH-LOGIN to AGOV-Login with a different email address.

  1. Enter the URL of the service manager (external link to ) in the browser and press Enter. Click on Login.
    Dienstmanager Anmelde Bildschirm.
    Dienstmanager Anmelde Bildschirm.


  2. The login selection shown below appears.
    Select AGOV.
    eIAM login slection
    eIAM login slection


  3. Log in with your AGOV-Login or register a new AGOV-Login. The AGOV-Login should use the same email address as your CH-LOGIN.

    If that is not the case, please follow this guide: Switch from CH-LOGIN to AGOV-Login with a different email address.

    AGOV-Login or registration
    AGOV-Login or registration


  4. After successful login, eIAM will detect that you have a CH-LOGIN with the same email address. Click “Continue” to start transferring your permissions to the AGOV-Login.
    CH-LOGIN found with the same email address.
    CH-LOGIN found with the same email address.


  5. The email address is automatically transferred and cannot be changed. Enter the password of your CH-LOGIN and click “Continue”.

    If you have forgotten your password, click the corresponding link. Please follow the additional steps in the collapsible section “Forgot password?”.

    Log in with CH-LOGIN
    Log in with CH-LOGIN

    Forgot password? ▼
    ×

    Click “Continue” to receive a verification code sent to your email address.
    Enter email address
    Enter email address


    Enter the verification code you received and click “Continue”. Please note that you do not need to change your password and will be forwarded directly to the next step.
    Enter the verification code that was sent to your email address.
    Enter the verification code that was sent to your email address.


  6. Two-factor authentication is now required. In the example below, this is done using a confirmation code (mTan) sent via SMS.

    Alternatively, you may use your security questions. Click the link “Continue with security questions” and refer to the collapsible section.

    Two-factor authentication
    Two-factor authentication

    Continue with security questions ▼
    ×

    Enter the answers to your security questions and click “Continue”. If you no longer know your security questions, follow the instructions available via the link “Contact support”.
    To verify, enter your answers to the security questions you have set up.
    To verify, enter your answers to the security questions you have set up.


  7. You have now successfully switched from CH-LOGIN to AGOV-Login. Click “Go to application” to proceed. You will be automatically redirected after 10 seconds.
    The switch from CH-LOGIN to AGOV login was successful.
    The switch from CH-LOGIN to AGOV login was successful.

    Please note: From now on, only use your AGOV-Login. CH-LOGIN is no longer available.



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